Privacy Policy

Effective Date: July 28, 2025

H & EM Hospitality Services ("we," "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, booking platforms, and any other services we provide (collectively, "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

1. Information We Collect

We may collect personal information from you in various ways, including when you:

  • Directly provide it to us:
  • Contact Information: Name, email address, phone number, mailing address.
  • Booking Information: Dates of stay/service, preferences (e.g., room type, dietary restrictions), guest names, payment details (e.g., credit card information, billing address).
  • Communication Data: Information you provide when you communicate with us via email, phone, or online chat.
  • Demographic Information: Age, gender, nationality (if relevant for bookings or legal requirements).
  • Automatically collected information:
  • Usage Data: Information about how you access and use our Services, such as IP address, browser type, operating system, pages viewed, and access times.
  • Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and personalize content.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our Services.
  • Process your bookings and complete transactions.
  • Communicate with you about your bookings, inquiries, and our Services.
  • Personalize your experience and offer tailored services.
  • Improve our Services, products, and customer support.
  • Send you marketing and promotional communications (with your consent, where required). -Conduct research and analysis to understand our user base and service effectiveness.
  • Detect, prevent, and address technical issues or fraudulent activities.
  • Comply with legal obligations and enforce our Terms and Conditions.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our business and providing our Services, such as hotels, airlines, event venues, payment processors, and IT support. These providers are obligated to protect your information.
  • Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In connection with a merger, acquisition, asset sale, or other business transaction involving H & EM Hospitality Services.
  • With Your Consent: We may disclose your information with your explicit consent.
  • Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot be used to identify you, for research, marketing, or other purposes.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

  • Access your personal information.
  • Correct or update inaccurate information.
  • Request deletion of your personal information.
  • Object to the processing of your personal information.
  • Request restriction of processing your personal information.
  • Request data portability.
  • Withdraw your consent (where applicable).

To exercise any of these rights, please contact us using the contact information provided below.

7. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this policy. Your continued use of our Services after any changes signifies your acceptance of the revised Privacy Policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
H & EM Hospitality Services