Terms and Conditions

Welcome to H & EM Hospitality Services. These Terms and Conditions ("Terms") govern your use of the services provided by H & EM Hospitality Services ("we", "us",or "our").. By accessing or using our services, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, you must not use our services.

1. Acceptance of Terms

By using our services, you confirm that you are at least 18 years of age or are accessing the services under the supervision of a parent or guardian. You agree to comply with all applicable laws and regulations regarding your use of our services.

2. Services Offered

H & EM Hospitality Services provides a range of hospitality-related services, which may include, but are not limited to: accommodation bookings, event management, concierge services, and other related support services as may be offered fromtime to time. The specific details of each service will be outlined at the time of booking or inquiry.

3. User Obligations

As a user of our services, you agree to:

  • Provide accurate, current, and complete information when requested.
  • Use our services only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this service by any third party.
  • Not engage in any activity that could damage, disable, overburden, or impair our services or interfere with any other party's use of our services.
  • Comply with all rules and regulations of any third-party service providers (e.g., hotels, venues) whose services you book through us.

4. Bookings and Payments

Booking Confirmation:

All bookings are subject to availability and confirmation. A booking is not confirmed until you receive a confirmation notice from H & EM Hospitality Services.

Pricing:

Prices for services will be displayed on our platforms or communicated directly to you. Prices are subject to change without prior notice, but any changes will not affect confirmed bookings.

Payment:

Full payment or a deposit, as specified, is required at the time of booking or as otherwise agreed. Payments must be made using the accepted payment methods. Failure to make timely payments may result in the cancellation of your booking.

5. Cancellations and Refunds

Cancellation Policy:

Cancellation policies vary depending on the specific service booked and the third-party provider's terms.
These policies will be clearly communicated to you at the time of booking.

Refunds:

Refunds, if applicable, will be processed according to the specific cancellation policy. Processing times for refunds may vary. Service fees or administrative charges may be non-refundable.

6. Limitation of Liability

H & EM Hospitality Services acts as an intermediary for many services. We strive to provide excellent service, but we shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from:

  • The use or inability to use our services.
  • The performance or non-performance of third-party service providers (e.g., hotels, airlines, event venues).
  • Unauthorized access to or alteration of your transmissions or data.
  • Any other matter relating to our services.

7. Intellectual Property

All content, trademarks, service marks, logos, and intellectual property displayed on our platforms or used in connection with our services are the property of H & EM Hospitality Services or its licensors. You may not use, reproduce, distribute, or create derivative works from any content without our express written permission.

8. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to the data practices described in our Privacy Policy.

9. Governing Law

These Terms and your use of our services shall be governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., the United Arab Emirates or Dubai], without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [Insert Jurisdiction].

10. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our platform.
Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

11. Contact Information

If you have any questions about these Terms, please contact us at:
H & EM Hospitality Services